Shipping policy
We strive to make the ordering and delivery process as easy as possible for our customers. If you still have any questions or further problems, please do not hesitate to contact our customer service. Below we will explain how your order is processed and delivered.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your home 100% free. There is also no minimum order required.
Shipping your order
Have you found the perfect look on our website? Then of course you want to enjoy it as quickly as possible! That's why we ensure that your order is processed and shipped as quickly as possible.
Below you will find the average delivery times for all our packages:
- After you place your order, we need 1 - 2 working days to process it. During the week it takes one business day, but if you order on a Friday evening or weekend it may take a little longer.
- Once your order is processed, it will be dispatched and takes on average 4 to 6 working days to be delivered.
If you have placed an order with us, you can see when your package will arrive after just a few days. You will receive your personal tracking code by email, which you can use to track your order via our tracking partner. You can find out how this works on our Track & Trace page.
To ensure your order is shipped today, you can contact us by phone at any time. Our service team will be happy to help you make the right choice.
Delivery of your order
When your order is delivered, you can enjoy your order! Of course, something can always go wrong. Would you like to exchange or return them? Go to this one Page.
Defective product?
That's too bad! Unfortunately, it may happen that your product is damaged during transport. In this case we always deliver a new package free of charge the first time and unfortunately we cannot issue a refund. Will it go wrong the second time? We will then refund you the full purchase price.
To order something
The ordering process Sonum Hearing is incredibly simple. First you need to go to the product page and add the desired product to the shopping cart. To do this, click on the “Add to Cart” button.
Here it is important that you check whether you have selected the correct variants. If everything is OK, click on the “Proceed to Checkout” box. On the information page you must enter the correct address details. Please make sure all information is correct. If this information is filled out correctly, you can click the "Continue Shipping" button
The "Shipping" page gives you the opportunity to double-check the address details you have entered. She also points out that every shipment is sent completely free of charge. As a sign of our appreciation to our customers, we always cover shipping and delivery costs. You can now proceed by clicking on the “Proceed to Payment” box.
When it comes to payment options, you can choose between different payment methods. On Sonum Hearing All payment options are SSL encrypted, meaning you can always rely on a secure payment environment.
- Mastercard
- Visas
- American Express
- Paypal
After choosing the correct payment method, you must click on the "Complete Order" field, after which you will be redirected to your chosen payment method. Follow the instructions on the relevant page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.
Lost package?
If a package is lost or cannot be delivered for logistical reasons, we always send a new package before proceeding with the refund and return. If the order has not been received 60 days after shipment, the order can be refunded.
For all other questions, please contact us.